How do you hope clients feel after speaking with you?

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I hope clients feel heard, supported, and reassured after speaking with me. Reaching out for mental health support can feel overwhelming, and my goal is for each person to walk away from our conversation feeling understood, informed, and confident about their next steps.

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What is your approach when speaking with someone for their initial contact with NWC?

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My approach is grounded in empathy, patience, and genuine curiosity. I take the time to learn about each individual’s concerns, answer questions thoroughly, and help guide them toward services that best fit their needs. I strive to make the initial contact feel welcoming, unhurried, and supportive.

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What is important for someone to know prior to calling you?

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It’s important for clients to know that there is no “right” or “wrong” way to reach out. You don’t need to have everything figured out before calling. My role is to listen, provide clarity, and help make the process feel more manageable from the very first conversation.

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How has your past experience shaped your approach?

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My background working in mental health across a variety of settings has given me a deep appreciation for the complexity of each individual’s experience. Supporting clients with mental health concerns has reinforced the importance of compassion, flexibility, and meeting people where they are, which continues to shape how I connect with and support new clients every day.